*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}:root{--accent-50:#eef4ff;--accent-100:#dbe7ff;--accent-200:#bcd2ff;--accent-300:#8eb1fb;--accent-400:#5a8af5;--accent-500:#2f67e8;--accent-600:#1f51ce;--accent-700:#1d44a6;--accent-800:#1d3c84;--accent-900:#1c3469;--neutral-0:#ffffff;--neutral-50:#f6f8fb;--neutral-100:#eef1f6;--neutral-150:#e7ebf2;--neutral-200:#dde3ec;--neutral-300:#c4ccd9;--neutral-400:#9aa4b4;--neutral-500:#6b7688;--neutral-600:#515b6c;--neutral-700:#3a4252;--neutral-800:#28303d;--neutral-900:#1a212c;--neutral-950:#10151d;--color-bg: #eef1f6;--color-surface: #ffffff;--color-bg-secondary: #f6f8fb;--color-border: #e3e8f0;--color-border-light: #eef1f6;--color-border-strong: #d2d9e3;--color-text: #1b232f;--color-text-muted: #5f6a7c;--color-text-subtle: #8e98a8;--color-primary: var(--accent-500);--color-primary-hover: var(--accent-600);--color-primary-active: var(--accent-700);--color-primary-fg: #ffffff;--color-accent-text: var(--accent-600);--color-primary-soft: color-mix(in srgb, var(--accent-500) 9%, #ffffff);--color-success:#15a04a;--color-warning:#c9810b;--color-danger:#d63a3a;--color-info: var(--accent-500);--color-success-text:#117a39;--color-warning-text:#9a6206;--color-danger-text:#b32626;--color-info-text: var(--accent-700);--color-bg-success:#ecfdf2;--color-bg-warning:#fdf6e7;--color-bg-danger:#fdf0f0;--color-bg-info: color-mix(in srgb, var(--accent-500) 8%, #ffffff);--color-bg-neutral: var(--neutral-100);--color-bd-success:#b9ecca;--color-bd-warning:#f4dca0;--color-bd-danger:#f4c4c4;--color-bd-info: color-mix(in srgb, var(--accent-500) 24%, #ffffff);--tag-green-bg:#ecfdf2;--tag-green-text:#117a39;--tag-green-bd:#b9ecca;--tag-blue-bg:#eaf2ff;--tag-blue-text:#1f51ce;--tag-blue-bd:#c6dcff;--tag-yellow-bg:#fdf6e7;--tag-yellow-text:#946007;--tag-yellow-bd:#f4dca0;--tag-purple-bg:#f4eefe;--tag-purple-text:#7636c4;--tag-purple-bd:#e0cdf7;--tag-red-bg:#fdf0f0;--tag-red-text:#b32626;--tag-red-bd:#f4c4c4;--tag-gray-bg:#eef1f6;--tag-gray-text:#515b6c;--tag-gray-bd:#dde3ec;--status-open-bg:var(--tag-blue-bg);--status-open-text:var(--tag-blue-text);--status-open-bd:var(--tag-blue-bd);--status-in_progress-bg:var(--tag-yellow-bg);--status-in_progress-text:var(--tag-yellow-text);--status-in_progress-bd:var(--tag-yellow-bd);--status-pending-bg:var(--tag-purple-bg);--status-pending-text:var(--tag-purple-text);--status-pending-bd:var(--tag-purple-bd);--status-resolved-bg:var(--tag-green-bg);--status-resolved-text:var(--tag-green-text);--status-resolved-bd:var(--tag-green-bd);--status-closed-bg:var(--tag-gray-bg);--status-closed-text:var(--tag-gray-text);--status-closed-bd:var(--tag-gray-bd);--prio-low-bg:var(--tag-gray-bg);--prio-low-text:var(--tag-gray-text);--prio-medium-bg:var(--tag-blue-bg);--prio-medium-text:var(--tag-blue-text);--prio-high-bg:var(--tag-yellow-bg);--prio-high-text:var(--tag-yellow-text);--prio-urgent-bg:var(--tag-red-bg);--prio-urgent-text:var(--tag-red-text);--sidebar-width: 253px;--header-height: 56px;--radius: 0px;--radius-sm: 0px;--radius-lg: 0px;--radius-pill: 999px;--shadow-xs: 0 1px 2px rgba(16,24,40,.05);--shadow: 0 1px 3px rgba(16,24,40,.07), 0 1px 2px rgba(16,24,40,.04);--shadow-md: 0 4px 10px -2px rgba(16,24,40,.08), 0 2px 4px -2px rgba(16,24,40,.05);--shadow-lg: 0 14px 32px -8px rgba(16,24,40,.16), 0 4px 10px -4px rgba(16,24,40,.08);--focus-ring: 0 0 0 3px color-mix(in srgb, var(--accent-500) 35%, transparent);--font-sans: "Heebo","Segoe UI",system-ui,-apple-system,sans-serif;--font-xs: .6rem;--font-sm: .7rem;--font-md: .85rem}[data-theme=dark]{--neutral-0:#0b1018;--neutral-50:#11161f;--neutral-100:#161d28;--neutral-150:#1b2330;--neutral-200:#222c3a;--neutral-300:#2c3848;--neutral-400:#3c4a5c;--neutral-500:#6c7a8d;--neutral-600:#8a97a9;--neutral-700:#aab5c4;--neutral-800:#cdd5df;--neutral-900:#e7ecf3;--neutral-950:#f3f6fa;--color-bg:#0d131d;--color-surface:#151d29;--color-bg-secondary:#111824;--color-border:#283344;--color-border-light:#222c3a;--color-border-strong:#374252;--color-text:#e8edf4;--color-text-muted:#93a0b3;--color-text-subtle:#66738a;--color-primary: var(--accent-500);--color-primary-hover: var(--accent-400);--color-primary-active: var(--accent-300);--color-primary-fg:#ffffff;--color-accent-text: var(--accent-300);--color-primary-soft: color-mix(in srgb, var(--accent-400) 16%, var(--color-surface));--color-success:#34c172;--color-warning:#e0a32e;--color-danger:#f06363;--color-info: var(--accent-400);--color-success-text:#4bd584;--color-warning-text:#f0b84e;--color-danger-text:#f98a8a;--color-info-text: var(--accent-300);--color-bg-success: color-mix(in srgb, #22c55e 16%, var(--color-surface));--color-bg-warning: color-mix(in srgb, #f59e0b 15%, var(--color-surface));--color-bg-danger: color-mix(in srgb, #ef4444 16%, var(--color-surface));--color-bg-info: color-mix(in srgb, var(--accent-400) 18%, var(--color-surface));--color-bg-neutral: color-mix(in srgb, var(--neutral-600) 16%, var(--color-surface));--color-bd-success: color-mix(in srgb, #22c55e 32%, var(--color-surface));--color-bd-warning: color-mix(in srgb, #f59e0b 30%, var(--color-surface));--color-bd-danger: color-mix(in srgb, #ef4444 32%, var(--color-surface));--color-bd-info: color-mix(in srgb, var(--accent-400) 38%, var(--color-surface));--tag-green-bg: color-mix(in srgb, #22c55e 16%, var(--color-surface));--tag-green-text:#4bd584;--tag-green-bd: color-mix(in srgb,#22c55e 30%, var(--color-surface));--tag-blue-bg: color-mix(in srgb, var(--accent-400) 18%, var(--color-surface));--tag-blue-text: var(--accent-300);--tag-blue-bd: color-mix(in srgb, var(--accent-400) 34%, var(--color-surface));--tag-yellow-bg: color-mix(in srgb,#f59e0b 15%, var(--color-surface));--tag-yellow-text:#f0b84e;--tag-yellow-bd: color-mix(in srgb,#f59e0b 30%, var(--color-surface));--tag-purple-bg: color-mix(in srgb,#a855f7 18%, var(--color-surface));--tag-purple-text:#c79bf5;--tag-purple-bd: color-mix(in srgb,#a855f7 34%, var(--color-surface));--tag-red-bg: color-mix(in srgb,#ef4444 16%, var(--color-surface));--tag-red-text:#f98a8a;--tag-red-bd: color-mix(in srgb,#ef4444 32%, var(--color-surface));--tag-gray-bg: color-mix(in srgb, var(--neutral-600) 14%, var(--color-surface));--tag-gray-text:#aab5c4;--tag-gray-bd: var(--color-border);--shadow-xs: 0 1px 2px rgba(0,0,0,.4);--shadow: 0 1px 3px rgba(0,0,0,.5), 0 1px 2px rgba(0,0,0,.4);--shadow-md: 0 6px 16px -4px rgba(0,0,0,.55), 0 2px 6px -2px rgba(0,0,0,.4);--shadow-lg: 0 20px 40px -10px rgba(0,0,0,.65), 0 6px 14px -6px rgba(0,0,0,.5);--focus-ring: 0 0 0 3px color-mix(in srgb, var(--accent-400) 45%, transparent)}[data-theme=dark] .alert-error{background:#7f1d1d;color:#fca5a5;border-color:#dc2626}[data-theme=dark] .alert-success{background:#14532d;color:#86efac;border-color:#22c55e}[data-theme=dark] .alert-info{background:#1e3a5f;color:#93c5fd;border-color:#3b82f6}html{font-size:16px}html,body{height:100%}body{font-family:Rubik,sans-serif;font-size:1rem;color:var(--color-text);background:var(--color-bg);direction:inherit}.layout{display:flex;height:100vh;overflow:hidden}.sidebar{width:var(--sidebar-width);flex-shrink:0;background:linear-gradient(180deg,#0d1521,#0a111b);border-inline-start:1px solid rgba(255,255,255,.06);display:flex;flex-direction:column;height:100vh;position:fixed;top:0;z-index:100}.sidebar-logo{height:var(--header-height);display:flex;align-items:center;justify-content:center;padding:0 20px;border-bottom:1px solid rgba(255,255,255,.07);font-size:1.25rem;font-weight:700;color:var(--accent-200);letter-spacing:.04em}.sidebar-logo button{color:#ffffff80!important}.sidebar-nav{flex:1;padding:12px 0;overflow-y:auto}.sidebar-nav a{display:flex;align-items:center;gap:10px;padding:10px 20px;color:#9aa7bd;text-decoration:none;font-size:1rem;font-weight:500;transition:background .15s,color .15s;border-radius:0}.sidebar-nav a:hover{background:#ffffff0f;color:#e7edf6}.sidebar-nav a.active{background:linear-gradient(100deg,#3896f538,#3896f514);color:#fff;font-weight:600;box-shadow:inset 0 0 0 1px #3896f552}.sidebar-footer{padding:16px 20px;border-top:1px solid rgba(255,255,255,.07)}.sidebar .btn-secondary{background:#ffffff0f;color:#cdd5df;border-color:#ffffff24}.sidebar .btn-secondary:hover:not(:disabled){background:#ffffff21;color:#fff}:root{--glow: 56,150,245;--glow-2: 34,199,240}[data-accent=cyan]{--accent-50:#e7fbff;--accent-100:#c4f2fb;--accent-200:#90e5f3;--accent-300:#52d1e5;--accent-400:#1fb2ce;--accent-500:#0894b4;--accent-600:#0a7a96;--accent-700:#0d6379;--accent-800:#115163;--accent-900:#134353;--glow:34,199,240;--glow-2:56,150,245}[data-accent=emerald]{--accent-50:#e8fbf2;--accent-100:#c6f4de;--accent-200:#93e7c2;--accent-300:#56d3a0;--accent-400:#20b680;--accent-500:#0a9b6a;--accent-600:#097f57;--accent-700:#0c6647;--accent-800:#0f533b;--accent-900:#114532;--glow:28,196,140;--glow-2:60,210,200}body{background:var(--color-bg)}.main-content{position:relative;z-index:1}.ambient{position:fixed;top:0;right:0;bottom:0;left:0;z-index:0;pointer-events:none;overflow:hidden}.ambient:before{content:"";position:absolute;top:0;right:0;bottom:0;left:0}[data-bg=none] .ambient{display:none}[data-bg=rays] .ambient:before{background:conic-gradient(from 202deg at 72% -8%,rgba(var(--glow),.24) 0deg,transparent 14deg,rgba(var(--glow),.14) 28deg,transparent 44deg,rgba(var(--glow),.2) 60deg,transparent 78deg,rgba(var(--glow),.11) 96deg,transparent 120deg);-webkit-mask-image:radial-gradient(84% 74% at 72% 0%,#000,transparent 84%);mask-image:radial-gradient(84% 74% at 72% 0%,#000,transparent 84%)}[data-bg=beam] .ambient:before{background:linear-gradient(118deg,transparent 28%,rgba(var(--glow),.13) 42%,rgba(var(--glow),.26) 50%,rgba(var(--glow),.13) 58%,transparent 72%);-webkit-mask-image:radial-gradient(125% 100% at 62% 0%,#000 10%,transparent 95%);mask-image:radial-gradient(125% 100% at 62% 0%,#000 10%,transparent 95%)}[data-bg=halo] .ambient:before{background:radial-gradient(74% 40% at 60% 0%,rgba(var(--glow),.33),transparent 60%),radial-gradient(122% 74% at 60% -8%,rgba(var(--glow),.15),transparent 66%)}[data-bg=grid] .ambient:before{background-image:linear-gradient(rgba(var(--glow),.09) 1px,transparent 1px),linear-gradient(90deg,rgba(var(--glow),.09) 1px,transparent 1px);background-size:40px 40px,40px 40px;-webkit-mask-image:radial-gradient(95% 95% at 55% 6%,#000 30%,transparent 92%);mask-image:radial-gradient(95% 95% at 55% 6%,#000 30%,transparent 92%)}[data-rail=auto] .sidebar{background:var(--color-surface);border-inline-start:1px solid var(--color-border)}[data-rail=auto] .sidebar-logo{color:var(--color-primary);border-bottom:1px solid var(--color-border)}[data-rail=auto] .sidebar-logo button{color:var(--color-text-muted)!important}[data-rail=auto] .sidebar-nav a{color:var(--color-text-muted)}[data-rail=auto] .sidebar-nav a:hover{background:var(--color-bg);color:var(--color-text)}[data-rail=auto] .sidebar-nav a.active{background:var(--color-bg-info);color:var(--color-accent-text);box-shadow:none}[data-rail=auto] .sidebar-footer{border-top:1px solid var(--color-border)}[data-rail=auto] .sidebar-user{color:var(--color-text-muted)}[data-rail=auto] .sidebar .btn-secondary{background:var(--color-bg);color:var(--color-text);border-color:var(--color-border)}.sidebar-actions a{color:#cdd5df}[data-rail=auto] .sidebar-actions a{color:var(--color-text-muted)}.sidebar-actions{display:flex;justify-content:space-between;align-items:center;margin-bottom:10px}.sidebar-user{font-size:.875rem;color:#8a97a9;margin-bottom:8px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.main-content{flex:1;overflow-y:auto;padding:24px;min-height:100vh}.page-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:24px}.page-title{font-size:1.5rem;font-weight:700;color:var(--color-text)}.stats-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(180px,1fr));gap:16px;margin-bottom:24px}.stat-card{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius);padding:20px;box-shadow:var(--shadow)}.stat-card .stat-label{font-size:.875rem;color:var(--color-text-muted);font-weight:500;margin-bottom:8px}.stat-card .stat-value{font-size:2rem;font-weight:700;color:var(--color-text)}.card{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius);box-shadow:var(--shadow-md);overflow:hidden}.card-header{padding:16px 20px;border-bottom:1px solid var(--color-border);font-weight:600;font-size:1.0625rem}.table-wrap{overflow-x:auto}table{width:100%;border-collapse:collapse;font-size:.9375rem}th{background:var(--color-bg-secondary);padding:10px 16px;text-align:start;font-weight:600;color:var(--color-text-muted);border-bottom:1px solid var(--color-border);white-space:nowrap}td{padding:12px 16px;border-bottom:1px solid var(--color-border);color:var(--color-text);vertical-align:middle;white-space:nowrap}tr:last-child td{border-bottom:none}tr:hover td{background:var(--color-bg-secondary)}.btn{display:inline-flex;align-items:center;gap:6px;padding:8px 16px;border-radius:var(--radius);font-size:.9375rem;font-weight:500;font-family:inherit;cursor:pointer;border:none;transition:background .15s,opacity .15s;text-decoration:none;white-space:nowrap}.btn:disabled{opacity:.6;cursor:default}.btn-primary{background:linear-gradient(135deg,var(--accent-500),var(--accent-600));color:#fff;box-shadow:0 6px 16px -8px color-mix(in srgb,var(--accent-500) 75%,transparent),inset 0 1px #ffffff2e}.btn-primary:hover:not(:disabled){filter:brightness(1.06)}.btn-danger{background:var(--color-danger);color:#fff}.btn-danger:hover:not(:disabled){background:#dc2626}.btn-secondary{background:var(--color-bg);color:var(--color-text);border:1px solid var(--color-border)}.btn-secondary:hover:not(:disabled){background:var(--color-border)}.btn-sm{padding:5px 10px;font-size:.8125rem}.badge{display:inline-flex;align-items:center;padding:2px 8px;border-radius:0;font-size:.8125rem;font-weight:600}.badge-green{background:var(--tag-green-bg);color:var(--tag-green-text);box-shadow:inset 0 0 0 1px var(--tag-green-bd)}.badge-red{background:var(--tag-red-bg);color:var(--tag-red-text);box-shadow:inset 0 0 0 1px var(--tag-red-bd)}.badge-yellow{background:var(--tag-yellow-bg);color:var(--tag-yellow-text);box-shadow:inset 0 0 0 1px var(--tag-yellow-bd)}.badge-blue{background:var(--tag-blue-bg);color:var(--tag-blue-text);box-shadow:inset 0 0 0 1px var(--tag-blue-bd)}.badge-gray{background:var(--tag-gray-bg);color:var(--tag-gray-text);box-shadow:inset 0 0 0 1px var(--tag-gray-bd)}.badge-purple{background:var(--tag-purple-bg);color:var(--tag-purple-text);box-shadow:inset 0 0 0 1px var(--tag-purple-bd)}.form-group{margin-bottom:16px}.form-group label{display:block;font-size:.9375rem;font-weight:500;color:var(--color-text);margin-bottom:6px}input[type=text],input[type=email],input[type=password],input[type=number],input[type=date],input[type=datetime-local],input[type=time],input:not([type]),select,textarea{width:100%;padding:8px 12px;border:1px solid var(--color-border);border-radius:var(--radius);font-size:.9375rem;font-family:inherit;color:var(--color-text);background:var(--color-surface);transition:border-color .15s;direction:inherit;text-align:start}input:focus,select:focus,textarea:focus{outline:none;border-color:var(--color-primary);box-shadow:0 0 0 3px #3b82f626}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000073;display:flex;align-items:center;justify-content:center;z-index:1000;padding:16px}.modal{background:var(--color-surface);border-radius:12px;padding:28px;width:100%;max-width:480px;box-shadow:var(--shadow-md)}.modal-title{font-size:1.1875rem;font-weight:700;margin-bottom:20px}.modal-footer{display:flex;gap:10px;justify-content:flex-start;margin-top:24px}.login-page{min-height:100vh;display:flex;align-items:center;justify-content:center;background:linear-gradient(135deg,#1e40af,#3b82f6);position:relative}.login-language-toggle{position:absolute;top:24px;inset-inline-end:24px}.login-box{background:var(--color-surface);border-radius:16px;padding:40px;width:100%;max-width:380px;box-shadow:0 20px 60px #0003}.login-logo{font-size:1.75rem;font-weight:800;color:var(--color-primary);text-align:center;margin-bottom:8px;letter-spacing:-1px}.login-subtitle{text-align:center;color:var(--color-text-muted);font-size:.9375rem;margin-bottom:28px}.filter-bar{display:flex;align-items:center;gap:10px;padding:12px 16px;border-bottom:1px solid var(--color-border);flex-wrap:wrap}.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:60px 20px;color:var(--color-text-muted);gap:8px}.empty-state svg{opacity:.4;margin-bottom:4px}.empty-state p{font-size:.9375rem}.spinner{width:20px;height:20px;border:2px solid rgba(255,255,255,.4);border-top-color:#fff;border-radius:50%;animation:spin .6s linear infinite;display:inline-block}@keyframes spin{to{transform:rotate(360deg)}}.alert{padding:10px 14px;border-radius:var(--radius);font-size:.9375rem;margin-bottom:16px}.alert-error{background:#fee2e2;color:#991b1b;border:1px solid #fca5a5}.alert-success{background:#dcfce7;color:#166534;border:1px solid #86efac}.alert-info{background:#dbeafe;color:#1e40af;border:1px solid #93c5fd}.integration-card{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius);padding:24px;box-shadow:var(--shadow)}html[dir=rtl] .sidebar{right:0;left:auto;border-right:none;border-left:1px solid var(--color-border)}html[dir=rtl] .main-content{margin-right:var(--sidebar-width);margin-left:0}html[dir=ltr] .sidebar{left:0;right:auto;border-left:none;border-right:1px solid var(--color-border)}html[dir=ltr] .main-content{margin-left:var(--sidebar-width);margin-right:0}html[dir=ltr] .sidebar-actions,html[dir=ltr] .modal-footer{justify-content:flex-end}@keyframes rowSuccessFade{0%{opacity:1}65%{opacity:1}to{opacity:0}}@keyframes new-ticket-flash{0%{opacity:0}8%{opacity:1}60%{opacity:1}to{opacity:0}}.mobile-topbar,.sidebar-overlay{display:none}@media (max-width: 768px){.mobile-topbar{display:flex;align-items:center;gap:12px;height:var(--header-height);padding:0 16px;background:var(--color-surface);border-bottom:1px solid var(--color-border);position:sticky;top:0;z-index:90}.mobile-topbar .hamburger{background:none;border:none;cursor:pointer;font-size:1.5rem;line-height:1;padding:4px 6px;color:var(--color-text)}.mobile-topbar .topbar-logo{font-size:1.25rem;font-weight:700;color:var(--color-primary);letter-spacing:-.5px}.sidebar{transform:translate(100%);transition:transform .25s ease;box-shadow:-2px 0 16px #0000002e}html[dir=ltr] .sidebar{transform:translate(-100%)}.sidebar.open{transform:translate(0)}.sidebar-overlay{display:block;position:fixed;top:0;right:0;bottom:0;left:0;z-index:99;background:#00000073}html[dir=rtl] .main-content,html[dir=ltr] .main-content{margin-right:0;margin-left:0}.main-content{padding:12px}.impersonation-banner{position:static!important}}